B.Tech. in Information Technologies

2010 - 2014

Narayanaguru College of Engineering

Anna University Chennai,Tamil Nadu, India

Higher Secondary in Computer Science

2008 - 2010

K.S. Abraham Memorial Higher Secondary School

State Board (SSC) Kerala, India

Information Technology Specialist

Risolv IT Solutions Ltd Guelph, ON, Canada

May 2024 - Present

• Windows Server Management: Proficient in managing and troubleshooting Windows Server versions (2008, 2012, 2016, 2019) and the desktop environment.
• Cloud Technologies: Experienced in working with various cloud technologies, including Microsoft 365, Azure Services (IAAS, SAAS, PAAS) and Citrix.
• Azure Active Directory (AAD): Skilled in designing, implementing, and managing Azure Active Directory services, such as Azure AD Connect, Azure AD Domain Services, and Azure AD Identity Protection.
• Active Directory Synchronization: Expertise in configuring and maintaining AD Sync for seamless integration between on-premises Active Directory and Microsoft 365 using AD Connect.
• VDI Management: Capable of managing and deploying patches and software on Azure Virtual Desktop Infrastructure (VDI) environments.
• Microsoft Intune Mobile Device Management: Configured and maintained mobile device management policies using Microsoft Intune to ensure the security, compliance, and up-to-date status of devices, while providing exceptional technical support that promptly resolved issues and significantly boosted user satisfaction.
• Single Sign-On and Multi-Factor Authentication: Proficient in managing Single Sign-On (SSO) and Multi-Factor Authentication (MFA) using Azure SSO and DUO Authentication.
• PowerShell Scripting: Proficient in using PowerShell scripting for managing Exchange and Windows server tasks.
• Email Gateway Management: Proficient in managing email gateways using Barracuda Email Security Gateway.
• Virtualization Environments: Familiar with virtualization technologies, including VMware ESX/ESXi and Hyper-V.
• Windows Server Technologies: Competent in managing various Windows server technologies, including Active Directory (AD), DNS, DHCP, Exchange, and IIS.
• Backup Solutions: Skilled in configuring and managing backup solutions, including Veeam Backup, Windows Server Backup, Datto and Azure backup.
• Patch Management: Proficient in managing monthly patching cycles using System Centre Configuration Manager (SCCM), Microsoft Intune and Datto RMM.
• Antivirus Management: Competent in managing antivirus solutions, including Sophos Endpoint Protection, and Bit Defender Gravity Zone.
• ITSM and Ticketing Tools: Competent in managing and monitoring IT Service Management (ITSM) and ticketing tools, including Auto Task and IT Glue.
• Remote Management Tools: Skilled in utilizing remote management and monitoring (RMM) tools like Datto RMM and IT Glue for efficient IT support and management.
• Documentation: Proficient in creating and updating documents, including Standard Operating Procedures (SOPs), Runbooks, and Knowledge Base articles.

Support Technician Level II

Audcomp Group Inc Ancaster, ON, Canada

January 2024 - May 2024

• Managed and troubleshooted Windows Server environments, ensuring optimal performance and security.
• Implemented and managed Azure AD services, including AD Connect and Identity Protection.
• Configured and maintained AD Sync, facilitating seamless integration with Microsoft 365.
• Managed SSO and MFA solutions to enhance security and user experience.
• Oversaw email gateway management using Barracuda Email Security Gateway.
• Administered virtualization environments using VMware ESX/ESXi and Hyper-V.
• Maintained various Windows server technologies such as AD, DNS, DHCP, Exchange, and IIS.
• Configured and managed backup solutions with Veeam, Unitrends, Barracuda, Datto, and Azure.
• Conducted monthly patch management using SCCM and ConnectWise Automate.
• Managed antivirus solutions, ensuring systems were protected against threats.
• Utilized ITSM and ticketing tools for efficient incident management and resolution.
• Used RMM tools for proactive IT support and system monitoring.
• Created and updated SOPs, Runbooks, and Knowledge Base articles for consistent IT operations.

Technical Specialist - Cloud & Windows

FutureBlox Technologies Pvt Ltd Technopark, Trivandrum, Kerala, India

September 2019 - December 2023

• Managed and troubleshooted Windows Server environments (2008, 2012, 2016, 2019).
• Deployed and maintained cloud services, including Microsoft 365 and Azure.
• Implemented and managed Azure Active Directory services.
• Configured AD Sync for seamless integration between on-premises AD and Microsoft 365.
• Administered SharePoint environments, enhancing functionality and user experience.
• Managed VDI environments using Azure and Citrix.
• Analysed applications and virtual machines using Azure Log Analytics.
• Configured and maintained mobile device management policies with Microsoft Intune.
• Implemented SSO and MFA solutions using Azure SSO and CISCO DUO.
• Managed Exchange Server environments (2013, 2016, 2019) and email gateways.
• Deployed web applications using Azure DevOps, Azure Webapp, and IIS.
• Administered SQL Server databases and performed performance tuning.
• Managed virtualization environments, including VMware ESX/ESXi and Hyper-V.
• Configured and managed backup solutions and firewalls.
• Set up and managed VPN connections.
• Maintained LAN/WAN infrastructure and resolved network-related issues.
• Managed monthly patching cycles with SCCM.
• Administered antivirus solutions and ITSM tools.
• Utilized remote management tools for efficient IT support.
• Created and updated SOPs, Runbooks, and Knowledge Base articles.

System Administrator – L1

Phykon Solutions Private Limited Technopark, Trivandrum, Kerala, India

April 2019 - August 2019

• Proficient in managing and troubleshooting Windows Server versions, including 2008, 2012, 2016, and 2019.
Expertise in administering and maintaining the Windows desktop environment.
• Skilled in managing Exchange Server 2013 and 2016, with tasks such as creating user mailboxes, adding users to distribution lists, and mailbox deactivation.
• Profound understanding of cloud technologies, including Microsoft 365, Azure, and AWS, with experience in configuration and management.
• Competent in configuring and maintaining critical services such as DNS, DHCP, and Active Directory.
• Proactive management of Active Directory, including user account creation, modification, and removal.
• Proficiency in working with virtualization technologies, specifically VMware ESXi, for efficient infrastructure deployment and management.
• Effective management and monitoring of Windows backup systems to ensure data integrity and availability.
• Expertise in monitoring system performance and internet usage to ensure optimal network and server functionality.
• Proficient in the management and monitoring of ticketing tools, with specific experience in OTRS for efficient issue tracking and resolution.
• Demonstrated ability to troubleshoot hardware and software issues effectively, minimizing downtime and disruptions.

Business Development Executive

Credit Link Group Dubai, UAE

January 2016 – January 2018

• Identify prospective leads and perform in-depth analysis.
• Evaluate their potential and relevance to our business.
• Foster and nurture valuable relationships with our current customer base.
• Continuously provide exceptional support and service.
• Engage in proactive outreach to our existing customers through phone communication.
• Persuade and guide them to transition or upgrade to our latest, more attractive internet packages.
• Prioritize customer satisfaction as a core objective.
• Maintain ongoing communication and address technical issues promptly, ensuring minimal downtime.

Technical Support Executive

SERCO GLOBAL SERVICE Ashar IT Park, Thane, Mumbai, INDIA

April 2014 – May 2015

• Responding to user inquiries and providing support for user account and email account issues.
• Proficiently configuring user mailboxes, administrating distribution lists, and implementing mailbox deactivation procedures on the Exchange 2013 platform.
• Effectively administering Active Directory through user account provisioning, modifications, and terminations.
• Expertly diagnosing and resolving technical issues while promptly notifying the relevant authorities for expedited resolution.
• Logging service requests, when necessary, utilizing the CBCM web application to ensure proper tracking and documentation.
• Ensuring a high level of customer satisfaction through continuous communication and swift resolution of technical issues.
Additionally, providing end-user training to optimize software program utilization.